Privacy
Policy

1. Who we are

ComplxAI ("ComplxAI", "we", "us" or "our") provides custom AI software, AI strategy, agentic workflows and AI training to owner-led and SME businesses. This policy explains how we handle personal information, consistent with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

2. Information we collect

When you contact us or submit a form, we collect the details you give us — typically your name, business name, email address and the contents of your message.

When you engage us, we may collect information needed to deliver the work, including business documents, data and access you choose to share with us.

When you visit this site, our hosting and analytics tools may automatically collect technical information such as your IP address, browser type, device and the pages you view.

3. How we use your information

We use your information to respond to enquiries, provide and improve our services, communicate with you about a project, run and secure this website, and meet our legal and tax obligations.

We do not use your information for automated decisions that produce legal or similarly significant effects about you.

4. Consent and choice

We collect only what we reasonably need. By submitting a form or emailing us, you consent to us using your details to respond. You can ask us to stop contacting you at any time.

5. Sharing and disclosure

We do not sell your personal information. We share it only with trusted service providers who help us operate — for example website hosting, email and analytics — and only as needed to provide their service to us.

We may also disclose information where required or authorised by law. Where we engage providers, we take reasonable steps to ensure they protect your information.

6. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

7. How long we keep it

We keep personal information only for as long as needed for the purpose it was collected, to maintain our business records, or to meet legal requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your rights

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact us at hello@complxai.com and we will respond within a reasonable time.

If you have a privacy concern, contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Cookies and analytics

This site may use cookies and privacy-respecting analytics to understand how the site is used and to improve it. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

10. Third-party links and tools

Our site and services may reference third-party websites and tools, including AI providers. Their own privacy policies govern how they handle your information, and we are not responsible for their practices.

11. Overseas storage

Some of our service providers may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and Australian privacy law.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date above.

13. Contact us

Questions about this policy or your information? Email hello@complxai.com.