Terms of
Service

1. Agreement to these terms

By using this website or engaging ComplxAI ("ComplxAI", "we", "us" or "our"), you agree to these terms. If you do not agree, please do not use the site or our services.

2. About this site

The content on this site is general information about what we do. It is not professional, legal, financial or technical advice, and it does not guarantee any particular outcome for your business.

3. Our services

We provide custom AI software, AI strategy, agentic workflows and AI training. The specific scope, deliverables and timing of any work are set out in a separate written proposal, quote or statement of work agreed with you.

4. Engagements, quotes and exits

Our intro call and pre-discovery are free. After that, each stage of work is sized and quoted in writing before it begins, so you approve the price before any paid work starts.

You may stop at the end of any stage boundary or build block, with no penalty, and you keep everything delivered up to that point. Where these terms and a signed proposal or statement of work differ, that signed document prevails.

5. Fees and payment

Fees, payment schedules and any expenses are as set out in the relevant written quote or statement of work. Unless stated otherwise, invoices are payable within the timeframe specified on the invoice.

6. Intellectual property

The content, design and branding of this website are owned by ComplxAI and may not be copied or reused without permission.

For paid engagements, you own the software, deliverables and intellectual property we create for you, as described in your engagement terms — from day one of any paid stage. We may retain our own pre-existing tools, know-how and general methods.

7. Your responsibilities

To deliver good work we rely on you to provide accurate information, reasonable access to the people and systems involved, and timely feedback and approvals. Delays in these may affect timelines and cost.

8. Confidentiality

Each of us may receive confidential information from the other during an engagement. We each agree to keep that information confidential and use it only for the purpose of the work, except where disclosure is required by law.

9. Warranties and disclaimers

We provide our services with due care and skill. To the extent permitted by law, this website and its content are provided "as is" without warranties of any kind, and we do not warrant that the site will be error-free or uninterrupted.

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability, we do so to the maximum extent allowed.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising from an engagement is limited to the fees paid to us for that engagement.

12. Third-party tools

Our work may use third-party platforms and AI providers. Their terms and policies apply to their services, and we are not responsible for changes to, or the availability of, those third-party services.

13. Termination

Either party may end an engagement in line with the exit points described above or in the relevant statement of work. On termination, you pay for work performed up to that point and keep what has been delivered.

14. Governing law

These terms are governed by the laws of Australia, and the courts of Australia have jurisdiction over any dispute relating to them.

15. Changes and contact

We may update these terms from time to time; the current version is always on this page. Questions? Email hello@complxai.com.